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THE NEW YORK TIMES BESTSELLER
'Beautifully written, brilliantly researched' Angela Duckworth, bestselling author of Grit
'The most interesting, immediately actionable book I’ve read in quite a while' Adam Grant, bestselling author of Think Again
In this bestseller by the authors of Switch and Made to Stick, Chip and Dan Heath explore why certain brief experiences can jolt, elevate and change us - and how we can learn to create such extraordinary moments in our own life and work.
What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a doctor or nurse knew how to orchestrate moments that would bring more comfort to patients? What if you had a better sense of how to create memories that matter for your children? Many of the defining moments in our lives are the result of accident or luck - but why leave our most meaningful, memorable moments to chance when we can create them?
In The Power of Moments, Chip and Dan Heath explore the stories of people who have created standout moments, from the owners who transformed an utterly mediocre hotel into one of the best-loved properties in Los Angeles by conjuring moments of magic for guests, to the scrappy team that turned around one of the worst elementary schools in the country by embracing an intervention that lasts less than an hour.
Filled with remarkable tales and practical insights, The Power of Moments proves we all have the power to transform ordinary experiences into unforgettable ones.
Returns Policy
All products are subject to our return and exchange policy with the exception of: books, electronics, video games, and prepaid cards; unless they do not meet the standard specifications. For categories not mentioned, you can return any product you purchased from us within 14 days from the date of order without asking any questions. Please contact us to inform us of your desire and we will provide you with our warehouse address. You can also visit any of the Aafaq Bookstore branches in Kuwait, Qatar and London to return your order, provided that you have the order invoice.
You should expect to receive your refund within four weeks of your delivery of the package to the shipping company. However, in many cases you will receive your refund sooner. This time frame includes the time it takes for the return to reach us (5-10 business days), the time it takes to process the return once it is received (3-5 business days), and the time it takes for your bank to process the refund request (5-10 business days).
Shipping
We ship to any address worldwide. If you are located in the UK, you should expect to receive your order within 24-48 hours, if you are outside the UK, you should expect to receive your order within 2-8 working days.
When you place an order, we will provide you with shipping and delivery time estimates based on the availability of your products and the shipping options you have selected. Depending on the shipping provider you choose, shipping time estimates may appear on the Shipping Offers page.